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We thank you so much because your trust in our services.! we want you to assure your booking is 100% certified and endorsed by Ivaga Tour Travel Company
If you are having booking issues please contact Whatsapp +593 98 400 9963
We thank you so much because your trust in our services.! we want you to assure your booking is 100% certified and endorsed by Ivaga Tour Travel Company
If you are having booking issues please contact Whatsapp +593 98 400 9963
RESERVATION, PAYMENT AND CANCELLATION POLICIES.
The rates shown on the website are only valid on the day of your quote. The rates will apply for their respective charge, only in case of reserving the desired service, otherwise the rates may vary. A reservation is considered completed, when the corresponding or percentage charge mentioned in the policies has been received or pre-authorized according to the policies based on dates, type of reservation and payment method.
All reservations are subject to availability at the time of processing your request, we must check availability directly with the reservation department of the provider before being able to confirm them. We ask you a maximum of 24 hours for such verification of availability and confirmation. In order to avoid setbacks.
If you wish to change or cancel your reservation, please contact us as soon as possible and in the Contact section of the website, by telephone, through an email, whatsap or with your Travel Advisor with whom you have made your reservation, mentioning your reservation number. We suggest you read our CANCELLATION POLICIES carefully. "Any change of reservation is subject to availability and re-quotation of rates. For more information, please contact us mentioning your reservation number. "
DISCLAIMER OF RESPONSIBILITIES.
Our company provides services as a Tourism Operator, so we establish commercial negotiations within our own quality and service standards, such as, but not limited to: Activities and Excursions and other related tourist activities such as Tourist Transportation, choosing only the most qualified and prestigious suppliers in the market. However, this, IVAGATOURS can not assume any responsibility towards those who buy services from outside our Company that do not meet the Quality and Safety standards.
Ivagatours declares, that:
(a) the photographs shown on its website are representative only and do not guarantee that upon arrival, everything will be exactly as described here;
(b) The category of stars assigned to services are based on their own interpretation and may differ from the categories reported elsewhere;
(c) The descriptions of travel services are updated by the Company in its various means of dissemination to the best of your knowledge, but do not guarantee that everything will be exactly the same as your arrival;
(d) The Company reserves the right to refuse any client at any time;
(e) Any claim or notification in writing against the Company must be received no later than fourteen (14) days after the return of your trip to gerencia@ivagatoursbanios.com The Company will not assume responsibility for any claim, cost or expenses arising from personal or third party injuries, accidents or death, loss or damage of personal belongings, loss of entertainment, anger, disappointment, anguish or frustration, whether mental or physical, which results from what is mentioned below:
(1) Acts or omissions of any other person than Ivagatours, Guides or their employees;
(2) Illness, theft, labor disputes, mechanical failures, quarantine, governmental actions, weather, or any other cause beyond the direct control of the company.
(3) Failure of the client to obtain the required documentation for his trip such as, but not limited to, passports, visas and certificates, in which case you will not be entitled to any refund;
(4) Failure of the client to follow instructions including, but not limited to, airport departure times, established transportation schedules, time and date of entry and exit to hotels, coupon redemption policies;
(5) Cancellation or change for any reason of offered services. We reserve the right to cancel or change travel services at our discretion, but will try to replace them with comparable or better services. If we have to cancel your reservation completely, the responsibility of the Company will be limited to the refund of all the money paid to the Ivagatours Tour Operator;
(6) A full refund will not be honored in situations in which the trip has to be canceled, interrupted and / or postponed by the Company for reasons beyond its control (causes of force majeure, such as, but not limited to), weather, hurricane, earthquakes, acts of terrorism, etc.) and in which the contractual obligations of the Company with its suppliers do not allow it to obtain a refund of the amount paid or have been paid to the supplier on behalf of the client. In any case, at the discretion of the hotel, can retain 15% of the total amount paid for the reservation as administrative expense.
PAYMENT POLICIES:
- More than 30 days of the Reserved Tour. 50% of the amount corresponding to your reservation is charged, it will be immediately charged to your credit card through the Paypal System, as long as the status of your reservation shows that it is possible to confirm it.
- Less than 30 days of the Reserved Tour. 100% of the amount corresponding to your reservation, will be immediately charged to your credit card through the Paypal System, as long as the status of your reservation shows that it is possible to confirm it.
"For the payment of your reservation, we accept Visa, Master Card. If you do not have any of these credit cards and / or you are far from our office, you can send us a bank transfer, make a bank deposit or make a payment or money order through Pay-pal ".
After making the payment you will receive a confirmation via email in which it contains the details of the same with a code that can be used for any query, check or modification.
For more information, please contact us in the Contact section located in the window of the main website: http://ivagatoursbanios.com/
or with your Travel Advisor with whom you have made your reservation. In this case we will review the availability of your request and we will contact you as soon as possible giving you more information about the following steps to make your payment.
The rates published on our site are quoted in North American Dollars.
Change, Cancellation and Reimbursement.
Please make sure you understand and accept our change, cancellation and refund policies.
The cancellation of registrations to payment events must be made by the person registered by email addressed to info@ivagatoursbanios.com
The refund rates are as follows:
➢ Confirmed reservations that are canceled prior to 30 days of arrival, will generate a 15% charge as a cancellation fee and administrative expenses. This will be subtracted from your initial payment.
➢ A cancellation within 30 days of your arrival will result in the payment of 30% of your total reservation. ➢ A cancellation within 15 days of your arrival will result in the collection of 50% of your total reservation.
➢ A cancellation within 3 days of your arrival, will result in the collection of the total 75% of your reservation.
➢ A written request must be sent with the reasons for its cancellation to: info@ivagatoursbanios.com
Replacement policy:
If the registered person can not participate in the Tour and given at least 4 calendar days prior to the date of celebration, it can be replaced by another person or offer another alternative date if there is one.
In any case, the person who will attend in substitution of the one initially registered must send us the necessary information.
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